Resilience, Empathy & Emotional Intelligence. Mary McKenna (Tour America) Artwork

Irish Business Builders

A show about great Irish businesses, and the people who built them. Stay tuned for weekly conversations with an eclectic selection of guests covering their challenges, triumphs, inspirations and more. Hosted by me, Conor Kearney from Jetbooks.ie

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Irish Business Builders

Resilience, Empathy & Emotional Intelligence. Mary McKenna (Tour America)

August 12, 2024 • Conor Kearney from Jetbooks.ie • Season 7

Produced by Jetbooks, Chartered Accountants Ireland.

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In Series 7, Episode #054 of the Irish Business Builders podcast, Conor Kearney interviews Mary McKenna, founder and CEO of Tour America and The Travel Suite. Mary shares her entrepreneurial journey, influenced by her father's passion and values, highlighting her resilience through challenges like September 11th, the COVID-19 pandemic, and a near-fatal accident in 2004. She discusses maintaining work-life balance and fostering a culture of empathy. Mary also delves into her methods for creating a customer-focused company culture, emphasizing respect, communication, and addressing customer concerns promptly, ensuring zero complaints.

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